- The card is generally applicable to passengers who are adults, children and infants.
- Air tickets, upgrade services after being issued are not allowed to be refunded, transferred or changed itineraries.
- Upgrade card is only applicable to tickets purchased in the premium economy class (booking class W, U, Z), flexible economy (booking class Y, B, M) or tickets issued from Gift Cards. Do not user the upgrade Gift Card to upgrade to business tickets: CA award tickets, tickets for trade promotion activities, FFP award tickets and other award tickets.
- Passenger will go to the check-in counters at the airport (including customers who have checked in online) to be guided by staff to use priority services (priority baggage, business lounge/Lotus lounge…)